Terms of services

These terms of service apply to services "IN-HOME SERVICE" ordered from Business and Technology Services VIP, LLC over the phone at 954 5568847. The terms of service applicable to services ordered at a Business and Technology Services VIP, LLC precinct (either stand alone or in a best buy store) are provided at the time the service is purchased and may differ from the terms stated here.

TERMS AND CONDITIONS

Pay for support

a) Services: Business and Technology Services VIP, LLC will attempt problem diagnosis and a solution over the telephone for an applicable fee. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control. (b) User Responsibility: You understand and agree that prior to contacting or allowing Business and Technology Services VIP, LLC to perform diagnostic repair on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that Business and Technology Services VIP, LLC shall not be responsible under any circumstance for any loss or corruption of data and/or software.

In-Home Service

(a) Scheduling: Standard service hours are Monday-Sunday, 9 AM – 9 PM. Additional charges may apply for rapid response services or service outside of standard installation hours.

(b) Service Jurisdiction: Business and Technology Services VIP, LLC sets the Service Jurisdiction for each city and store. If a location lies beyond Business and Technology Services VIP, LLC standard Service Jurisdiction, additional trip charges may apply. To determine if your location is within the Business and Technology Services VIP, LLC standard Service Jurisdiction , please inquire at a Business and Technology Services VIP, LLC Precinct inside Best Buy stores, visit DC.COM to use the zip code-based Service Jurisdiction interface or call 954 5568847 for information pertaining to standard Service Jurisdictions and applicable trip charges.

(c) Additional Hardware or Software Install/Service: This service is only available to customers who have already purchased one on-site service and are purchasing this as a second service. Approved services must be one of the following: software installation, software service, memory installation, sound/video card installation, network card installation, modem installation, CD/DVD-RW installation, or CD/DVD-ROM installation.

(d) An Adult Must Be Present At Residences or Business: For on-site services, a person of at least 18 years of age must be present during the entire time period services are provided. IF THE Business and Technology Services VIP, LLC PROFESSIONAL ARRIVES AT THE SCHEDULED SERVICE TIME AND NO ADULT IS PRESENT, SERVICES MAY BE DENIED AND A $100 CANCELLATION CHARGE WILL BE ASSESSED.

(e) Backup your software and data: it is your responsibility to back up all software and data that is stored on your computer's hard disk drive(s) and/or on any other storage devices you may have prior to the arrival of the IT USA SERVICES professional to your home or business. Business and Technology Services VIP, LLC and/or its third party service provider shall not be responsible at any time for any loss, alteration or corruption of any software, data or files.

(f) Minimum System Requirements (For Wireless Home Networking Only):
All computers to be networked must have a minimum of 10MB of hard disk space and 32 MB of RAM.
Password(s) for operating systems(s) and/or ISP must be available at the time of service.
Microsoft Windows 98 SE operating system or greater.
Operating System disc and Key Code must be available at the time of service.
All computers and/or peripherals to be networked must be in good working order and Spyware-free.
For all broadband installations, the broadband services must be installed and operational prior to the time of service, including connections to any broadband modem.
Broadband connections exclude DirecPC™ and DirecWay™ services.
For narrowband sharing, Best Buy will only connect to MSN® or EarthLink#&174; ISP.

(g) Access: The Business and Technology Services VIP, LLC Professional must receive full access to the computer(s) and/or peripheral(s) to be serviced, access to your residence, your consent and cooperation to enter your residence or business, and a safe working environment, working space and electrical power. IF THE Business and Technology Services VIP, LLC PROFESSIONAL ARRIVES AT THE SCHEDULED SERVICE TIME AND DETERMINES THAT HE/SHE DOES NOT REASONABLY HAVE THE ACCESS, COOPERATION, OR SAFE WORKING AREA DESCRIBED IN THE PREVIOUS SENTENCE, THEN SERVICES MAY BE DENIED AND A $100 CANCELLATION CHARGE WILL BE ASSESSED. .

Terms applicable to pay for support in-home services:

Limitations to service: Business and Technology Services VIP, LLC and/or its third party service provider reserves the right to refrain from providing any or all services ordered and instead refund the customer's payment, wholly or in part, on the basis that the minimum system requirements are not met or the technical needs (including wiring or overcoming physical or technical barriers) or other requirements of the customer are unusual or extensive and beyond the scope of this service agreement as reasonably determined by best buy and/or its third party service provider.

Terms applicable to pay for support in-home services:

If Business and Technology Services VIP, LLC and/or its third party service provider's ability to render services is impaired by you or circumstances beyond the control of Business and Technology Services VIP, LLC and/or its third party service provider, Business and Technology Services VIP, LLC and/or its third party service provider may choose not to provide services.

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